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GroundGuards Global
Frequently asked questions

Everything You Need to Know About GroundGuards

This page covers common questions about working with GroundGuards Global. If you do not see your question here, contact our team and we will be happy to help.

Who we are and who we serve

About GroundGuards Global

Get a quick overview of GroundGuards Global, how we differ from our UK and USA sites, and the types of customers who rely on our mats.

How our mats perform on site

Products & Performance

Answers to common questions about materials, strength and how our systems compare with timber or stone roads, so you can choose with confidence.

Buying from GroundGuards Global

Ordering, Pricing & Payment

Here you will find practical details on quotes, currencies, credit terms and minimum order sizes when you buy direct from our export team.

Getting mats to your site

Shipping, Logistics & Export

Find out where we ship, which incoterms we work with and how we handle customs paperwork, duties and transit times for international orders.

Working with local partners

Distributors & Partners

Learn how to find a distributor in your region, how direct supply works alongside partners and what is involved in becoming a GroundGuards distributor or rental partner.

Planning, loading and install help

Technical Support, Loading & Installation

If you need guidance on weight loading, layouts or handling, these answers explain the support, training and documentation we can provide.

Environmental impact and reuse

Sustainability & End of Life

See how recycled content, long service life and end of life options help reduce waste and transport compared with disposable alternatives and stone roads.

Need to talk to someone

Support & Contact

If you are unsure which mats you need or have an issue with an order, this section explains who to contact and what information helps us respond quickly.

GroundGuards Global
Talk to a specialist

Still have a question?

If you cannot find the answer you need, our team is ready to help. Share a few details about your project, location and timings and we will come back with clear advice and options.

Contact the GroundGuards Global Team

Still have questions? Send them through our quick enquiry form and we’ll come back with clear answers and next steps.